The right stuff

If your product requires training, the question you have to ask yourself is:

“Do I have the staff with the right ‘stuff’ to develop and conduct the training?”

Certainly your staff has product knowledge to present a great “demo” but do they really know what it takes to pull together an effective training course? Does you staff know:

• what a Task and Skills Analysis Report is?
• how to write a Course Design Guide?
• the differences between a student guide and the instructor guide?

Technical staffs without training development experience often just repackage the product’s documentation. Your documentation is most likely written as a technical and procedural reference — not a training tool. Students need a building block approach, starting with the basics and building on acquired knowledge.

The truth is, product developers are too close to the product to see it from a novice’s point of view. Think how they have gotten into the habit of using acronyms and other specialized jargon, theories of operation, the “bits and bytes” of your product.

If this is a description of your training staff, have a look at our Training services and see if we can help you in this vital step of product deployment.